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Website Policy

Last update September 8 2019

Your Privacy
When you visit and use this website ( (Site), the Catholic Parish of Sacred Heart and St Columba (Parish) may collect personal information about you, such as your name, email or street address, telephone number, details of your enquiry or request, and/or other information relevant to the Parish's dealings with you.

You agree that the Parish's Privacy Policy will apply to any personal information that we collect.

The Parish Privacy Policy contains further information about how the Parish handles your personal information, including how it is used and disclosed, how you can request access to and correction of your personal information, how you can make a privacy complaint, and how the Parish will deal with such a complaint.


This Site uses 'cookies'. Cookies are small files of data that the Site sends to your browser when you download and browse or use the Site. They automatically record data about your online activity, including your IP address, domain name, and your activity on the Site

While the information is about you and, except where you are requested to complete an on-line form, it is not personal information and the Archdiocese does not attempt to identify you from it. It uses the information to improve the functionality and your experience of the Site

Your ongoing use of the Site confirms your agreement to the use of cookies. You can reset your internet browser at any time to either notify you when you receive cookies or to refuse to accept cookies. Please note that certain areas of this Site may not function properly if you reject a cookie. You can enable cookies at any time if you change your mind.

Links to other websites

This Site may contain links or references to other websites. Please be aware that the Parish does not control other websites and that the Parish Website Policy and Privacy Policy do not apply to those websites.

Changes to Website Policy

The Archdiocese may, from time to time, update or change this Website Policy to ensure that it reflects the acts and practices of the Archdiocese as well as any changes in the law. Any changes will take effect from the time that they are posted on this Site.

This policy is not a term of any contract, including any contract of employment. This policy may be varied by the Parish from time to time.

Privacy Policy

Update as of September 8 2019

Your privacy is important to us

The Parish of Sacred Heart and St Columba (Parish), as part of the Catholic Archdiocese of Melbourne, is bound by the Privacy Act 1988 (Cth) (“Privacy Act”), and the Australian Privacy Principles (“APPs”) in the Privacy Act. The Parish respects and values the personal information that the parishioners and other members of the community are willing to entrust to it, and this policy explains how the Parish collects, holds, uses, discloses and otherwise manages that personal information. It does not relate to records collected and held by the St Columba Primary School or Sacred Heart Mission.

Personal information collected via the Parish’s website is governed by the Website Policy. In the event of any conflict between the Website Policy and this policy, this policy shall prevail.

What kind of personal information does the Parish collect and how does it collect it?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, regardless of whether the information or opinion is true or not, or whether it is recorded in a material form or not.

Sensitive information is a subset of personal information which is given a higher level of protection under the Privacy Act. It includes, amongst other things, health information about you, your criminal record and your religious beliefs or affiliations.

The Parish collects and holds personal information, which may include sensitive information about:

  • Parishioners, their occupations, their religious affiliations, their contact details and children. Information about children may be related to children receiving sacraments or pastoral care. It may relate to the child’s enrolment at the Parish school or after care facility;

  • Adults and children receiving or seeking to receive sacraments or pastoral care, and witnesses to sacraments;

  • Parish website users;

  • Job applicants, volunteers and contractors;

  • Parishioners’ involvement in a Parish group, ministry or activity; or

  • Fundraising, including donation commitments and records, and donors’ banking or

    other payment details.​


Personal information you provide.

The Parish will generally collect your personal information by way of forms filled out either by the individual or the parent/guardian (including forms on the Parish website), face to face meetings, interviews and / or telephone calls.

Personal information provided by other people.

In some circumstances the Parish may be provided with your personal information from a third party including other parishes, e.g., a reference about an applicant for a position.

In some cases where you do not provide personal information requested by the Parish, you or your child may not be able to receive a sacrament or be enrolled in a Parish program, or the Parish may not be able to assess your job or volunteer application. You may also choose to deal with the Parish on an anonymous basis or using a pseudonym. However we will need to identify you in many circumstances, for example to administer certain sacraments or to process a job or volunteer application.

How will the Parish use the personal information you provide?

The Parish will use personal information it collects from you to:

  • Administer the sacraments and pastoral care;

  • Keep you informed about matters relating to spiritual life, through correspondence and


  • Look after your spiritual and physical wellbeing;

  • Provide care for your child(ren) while under our supervision;

  • Fundraise, seek and administer donations;

  • Assess your job or volunteer application;

  • Manage our volunteers;

  • Encourage your participation in building community and in supporting the groups, ministries, activities and works of the Parish;

  • Satisfy the Parish's legal obligations and allow the Parish to discharge its duty of care.​


Who might the Parish disclose personal information to?

The Parish may, in particular circumstances, disclose personal information held about an individual to:

  • The Sacred Heart Mission or St Columba Primary School

  • Parish groups nominated by you;

  • Another Parish or the Archdiocese of Melbourne;

  • Government departments (on lawful request);

  • Medical practitioners;

  • People providing services to the Parish, including volunteers and any third party service


  • Recipients of Parish publications;

  • Parents and/or guardians;

  • If required or authorised by an Australian law or court/tribunal order; or

  • Anyone you authorise the Parish to disclose information to

Overseas disclosures: The Parish will only disclose personal information about you or your child outside Australia where you have requested that it do so. Where you make such a request you agree and acknowledge that the Parish will have no control over the information disclosed, and that the Parish will not be able to ensure that the overseas recipient handles that information in accordance with the Privacy Act and APPs, and any other applicable Australian laws.

Direct marketing

You may opt out of receiving communications from us about the Parish services and activities, including fundraising, by contacting us using the link below.

Management and security of personal information

The Parish’s staff are required to respect the confidentiality of the information and privacy of individuals. The Parish has in place steps to protect the personal information the Parish holds from misuse, interference, loss, unauthorised access, modification or disclosure by use of various methods including locked storage of paper records and password restricted access rights to computerised records.

Where the Parish no longer requires personal information for a purpose for which it can use or disclose it under the Privacy Act, it will take reasonable steps to destroy or de-identify that information, unless it would be unlawful for it to do so.

Correcting and updating personal information

The Parish endeavours to ensure that the personal information it holds is accurate, complete, and up to date, and where using or disclosing it, relevant for the purpose of the use or disclosure.

A person may seek to update their personal information held by the Parish by contacting the Parish office at any time under our contact us section or using the details below. If the Parish is unable to correct your information, it will give you notice of this in writing and explain why and how you can take the matter further. You can also request that the Parish associate a statement with the information that you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

Access to your personal information held by the Parish

You may access any personal information which the Parish holds about you.

Parents or guardians can generally make such a request on behalf of their children. To make a request for access, please put your request in writing and send it to the Parish at the address below.

The Parish may require you to verify your identity and specify what information you require before it can provide access. In some circumstances as provided for in APP12, the Parish may be unable to provide access, in which case it will notify you of this in writing and explain why and how you can take the matter further.

The Parish will not charge you for making a request; however it may charge you its reasonable costs of providing access to any information requested.

Consent and right of access to the personal information of children

Whether a child has the capacity to make their own privacy decisions is assessed by the Parish on a case by case basis having regard to matters such as their age and circumstances. Generally an individual over 15 years will have the capacity to make their own privacy decisions.

For children under 15 years or who otherwise do not have capacity to make these decisions for themselves, the Parish will refer any requests for consent and notices in relation to personal information to the parent and/or guardian. The Parish will treat consent given by a parent and/or guardian as consent given on behalf of the child and notices to parent and/or guardians will act as notice given to the child.

Enquiries and complaints

If you would like further information about the way the Parish manages personal information please contact the Parish on the details below or via the contact us link on this website.

Parish office contact details

2 Normandy Rd, Elwood 3184
Tel: 9531 6120 fax: 9525 7951


If you believe that the Parish has acted contrary to this Policy or the Privacy Act, please put your complaint in writing and send it to the Parish on the details above. The Parish will investigate your complaint and try to resolve it.

However if you are not satisfied with the response, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 to make a query about your privacy rights, or visit for more information about how to lodge a complaint. The OAIC has the power to investigate the matter and make a determination.

How is this policy updated?

The Parish may from time to time review and update this policy to comply with all relevant legislation and to take account of changes in technology, changes to the Parish’s operations and practices, and to make sure that it remains relevant to the Parish environment. Changes to the Policy will be notified by notices on the Parish website and in regular Parish newsletters.

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